Got questions? This way.

FAQs, quick answers, and clear guidance on our background screening services.
Can’t find what you’re looking for? Our support team is ready to help.

  • General questions
  • License usage
  • Support & updates

General questions:

Whether you’re new to background screening or evaluating a provider, these answers will help you understand how Accelerated Background Checks works and what to expect.

We provide a full range of employment and non-employment background screening services, including criminal background checks, employment and education verification, driving record (MVR) checks, drug testing, and international background screenings. Packages can be customized based on your hiring needs.
Turnaround times vary by search type and jurisdiction. Many criminal searches are completed within 24–72 hours, while verifications and international checks may take slightly longer. We prioritize speed without compromising accuracy or compliance.
Yes. All employment background checks are conducted in strict accordance with the Fair Credit Reporting Act (FCRA) and applicable state and local regulations. We also support pre-adverse and adverse action workflows when required.
Absolutely. Candidate authorization is required before any employment background check is initiated. Our platform makes it easy to collect electronic consent and disclosures.
Yes. You can tailor each screening package based on role, industry, risk level, and location—ensuring you only pay for what you need.

License & Usage (For Employers)

Learn how to use our background screening services across your organization, including multi-location hiring, user access management, compliance responsibilities, data usage limitations, and eligibility for employment and non-employment screening. We also cover account permissions, report access, and lawful use of background check data.

Yes. Our platform supports multi-location hiring, making it easy for businesses with offices in multiple states—or globally—to run consistent background checks.
No minimums are required. We support businesses of all sizes, from occasional screenings to high-volume hiring programs.
Yes. We offer non-FCRA background checks for purposes such as tenant screening, volunteer screening, and personal background checks, where legally permitted.
Yes. We support integrations with popular applicant tracking systems (ATS) and HR platforms, as well as API access for custom workflows.

Support & updates:

Learn about the support services available with your HireKnight account, including onboarding assistance, ongoing customer support, system updates, compliance guidance, and how to get help with report issues, account access, or screening workflows.

We provide responsive customer support via email and phone, along with a comprehensive knowledge base to guide you through ordering, compliance, and report interpretation.
Yes. You’ll receive real-time status updates and notifications as searches progress and reports are completed.
Our team flags records that may require additional context and assists with follow-up searches or verification when needed.
We source data from continuously updated databases, courts, and verification partners to ensure accuracy and reliability.
Our support team is available to walk you through report findings and explain how to interpret results in a compliant and fair-hiring manner.